So by now, I’m sure that you’ve heard Microsoft has acquired Parature and personally, I couldn’t be more excited! Many of you may be saying to yourselves “I’ve heard of Parature, I know Microsoft recently purchased it but what is it? How can it help me?”
Parature is a 100% cloud based customer service solution that utilizes a blend of knowledge management, self-service and multi-channel interactions to boost employee productivity, empower your customers with guided self-service which is accessible 24 hours a day, 7 days a week and provide customer care across multiple channels.
By utilizing Parature’s case/knowledge management tools, your brand can easily access and deliver consistent information across your entire organization and across multiple channels to your customers. The self-service portal allows customers to do things such as create their own tickets, monitor ticket history and access the knowledgebase.
Added Benefits:
- Live Chat
- Quickly Deployable
- Branded Portal (look and feel of your organization)
If you would like to learn more about how Parature can help your organization, don’t hesitate to reach out!
Jonathan Mazzarella – Solutions Specialist
(916) 712-5451
