When we take a delivery at our home or business, what is that experience like? Does the employee who delivers are water softener salt or installs a new heat transfer unit in our furnace have us sign and initial papers on a greasy clipboard? Or are we handed a mobile device for a digital signature? Does the service worker need to make multiple trips to his shop to get the required tools and parts for the task he is charged with? Or does he, as if by magic, have everything on the truck that might be required?
How does that same service visit look to people in the back office, using Microsoft Dynamics GP? Are accounting staff left with a sheaf of dog-eared papers for data entry? Is there a record of what inventory has been used on which customer project, or what inve...