At a recent cross-user group session for CRMUG,AXUG, NAVUG, and GPUG, a product manager for a major bank's management group offered attendees several tips on how to manage their Microsoft Dynamics implementation environment. While the recommendations were applied to Dynamics CRM in this case, they will also apply to the strong management and ownership of a range of IT systems.
1. Develop a "long view" strategic roadmap
"Our roadmap is about twelve to eighteen months out and it's our high-level priorities for our system and our application," she says. "We're working now to secure funding for 2016 projects that ...