Tomorrow, MSDynamicsWorld.com will host the first in a three-part webinar series, Planning for CRM Success, delivered by CRM industry veteran and Microsoft MVP Rick McCutcheon. The series offers a new look at the perennial challenges of user adoption, system design, and business process mapping, and how to address them by taking advantage of the latest capabilities in Dynamics CRM.
While long time CRM users may have a strong grasp on CRM and the processes and techniques around it today, Mc...