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What to do when you cannot access a download?

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This month's Cumulative Updates were made available for download this week. Some of you have experienced problems downloading the files, which causes understandable confusion and frustration. The problems can be caused by a number of different issues, including but not limited to server-side issues. The team that runs the download server are currently in process of verifying that the problems reported by some of you are not caused by issues on their side.

For future reference, if you experience download issues, support professionals in Customer Support Services are ready to help you. For more information, see https://support.microsoft.com/en-us/contactus.


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